We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies of various monitors, lighting sources, digital photography and dye lot variations, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct.
To avoid any issues - especially when placing larger orders - we recommend ordering one of our Sample Bags online. Alternatively, you can also contact one of our customer service representatives via email at email@example.com to request up to 1-4 free samples. Simply specify the type of felt and colors you are interested in along with your name and mailing address. Please note, these samples are sent via standard mail with no tracking information.
Dear customers, please note that as online sales have increased, there has been an influx of lost and stolen packages. Please be sure to monitor the status of your orders via your tracking number to avoid unattended packages. The Felt Store will not be responsible for lost or stolen packages.
Please note, oversized packages may be subject to additional shipping fees.
2 Day Shipping:
Delivery Service Interruptions:
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt carrier services. Please be sure to visit the following links for updates on service alerts.
Thank you for shopping at thefeltstore.com
We are a small-family owned business and are not currently able to obtain the same shipping discounts available to larger retail corporations. The shipping costs shown on our website are the real time shipping estimates as provided by our shipping partners. We are actively looking into ways we can improve our shipping rates and appreciate your support.
At The Felt Store we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, simply return the item(s) to us in its original condition within 30 days from the date you received the shipment and we will issue you a refund minus the shipping charges. Please note, clearance items marked 'FINAL SALE' cannot be returned.
Disclaimer: Customers are responsible for all shipping charges for any returned products. Shipping and handling are non refundable.In order to return any purchase from our store please be sure to complete the following steps below.
There is no additional shipping fees when you make an in-store return, however the original shipping fee from your order will not be refunded.
We are not responsible for lost or damaged packages that are sent to us for return so please retain your tracking number when you ship your package. The Felt Store has the right to refuse the return of items if the package is opened, damaged, or is not the original product shipped.
A credit to your account will be issued within 14 days of your package being received. All refunds will be applied to the original method of payment.
Disclaimer: Orders exceeding $800 minus shipping, will be subject to a 15% re-stocking fee of the item value.
Off the roll cut material will be subjected to the following re-stocking fees:
To avoid this you can request up to three (3) samples by contacting one of our Customer Service Representatives or by purchasing one of our sample bags.
Boot Liners are eligible for free returns within 30 days of purchase. Each shipped package will include a pre-paid return label. Please follow the instructions below to complete your Boot Liner return:
If a pre-paid return label was not enclosed in your original package, please contact Customer Service at firstname.lastname@example.org or call us at 1-866-757-3358.